Our Return Policy lasts ten days. Unfortunately, if ten days have passed since your purchase, we can’t offer you a refund or exchange.
The Return Policy applies if your item is unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned; perishable goods such as underwear, mitts, gloves, socks, swimsuits and footwear.
We require a receipt or proof of purchase to complete your return.
Please do not send your purchase back to the manufacturer.
Once your item is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically appear on your credit card or original payment method within a certain amount of days.
Late or missing refunds (if applicable).
If you haven’t received a refund, recheck your bank account.
Then contact your credit card company; it may take some time before your refund shows.
Next, contact your bank. There is often some processing time before a refund is applied.
If you’ve followed all the instructions and still have not received your refund, please contact us at [email protected].
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items are not allowed for a refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at [email protected] and send your item to 350 Saint-Denis Avenue, Saint-Sauveur, QC, J0R 1R3, Canada.
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, send us an e-mail to [email protected] to find out about availability and go to the store afterwards to proceed with the exchange.